DearScenario
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Support

Help for setup, deployment, and control integration.

If DearScenario Player is going into a venue, rack, exhibition, or show, support is available for the practical parts: getting it installed, connected, stable, and controllable. The standard support scope covers Windows deployments and Raspberry Pi 4B / 5 running Raspberry Pi OS 64-bit.

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What we can help with

Send the setup details and the behavior you are seeing. Log files, screenshots, and the exact command or API request are useful when available.

  • InstallationSetup on Windows and officially supported Raspberry Pi 4B/5 devices, including deployment folders, launch behavior, and startup recovery.
  • Playback issuesFile compatibility, audio/video behavior, looping, display output, and runtime stability.
  • Network controlHTTP, OSC, Companion, custom controllers, and automation workflows.
  • Commercial deploymentVenue installs, multi-node playback, unattended systems, and custom integration questions. Non-standard Linux or ARM hardware can be discussed as paid custom work.
DocsQuick StartInstall DearScenario Player, launch it, and connect to the Web Console.ControlProtocolsHTTP, OSC, Companion, and automation references.CommunityForumFeature requests, compatibility notes, and field reports.